Overview
The WISE Recruiting Assistant (WRA) inbox is a unified communication hub where all your interactions with candidates across various job postings are consolidated. Instead of navigating to each candidate's profile to view messages, you can manage all your correspondence from a single location.
Helpful note: This feature is currently in beta and may not be visible to all users.
Accessing the inbox
You can access the inbox from both the main dashboard and the job dashboard
Look for the inbox icon at the top right, next to your name
Message types
The inbox displays all messages, including both email and SMS. You can toggle between the two to manage your preferred communication method.
Viewing messages
Unread messages: an arrow indicator marks messages you haven't responded to yet, helping you quickly identify and prioritize pending tasks
Candidate profiles: clicking View next to a candidate's name takes you directly to their profile in the job dashboard, where you can manage the rest of the hiring process
Additional features
You can use pre-made email templates directly from the inbox, saving you time and ensuring consistent communication.
Why the inbox is important
Simplified communication: no need to jump between profiles, since all your messages are in one place, reducing the risk of missing important information
Centralized access: easily manage all your ongoing conversations from a single dashboard, which is especially useful as your number of job postings grows
Improved workflow: the inbox streamlines your communication, making it easier to respond quickly and move candidates through your hiring pipeline efficiently
Scalability: as your hiring needs expand, the centralized inbox scales with you, ensuring you always have a handle on communication
Common Questions
Where do I find the inbox?
Look for the inbox icon at the top right of the main dashboard or the job dashboard.
Can I see SMS and email messages in the same place?
Yes. You can toggle between email and SMS within the inbox.
Can I use templates from the inbox?
Yes. Pre-made email templates are available directly from the inbox.